IT Service Desk

Incident Management and Request Fulfillment with Best Practices (ITIL).

Self-Service Portal with simple and intuitive interface, allows opening by the requesters themselves, using web or mobile devices.

Email and SMS notification and escalation, based on SLA’s and multiple calendars.

Simple and Intuitive Interface

Immediate results without the need for training solvers and requesters. IT requests open quickly without phone calls and email exchanges.

Notification and Scheduling

Don't let your demands go unfulfilled, or your solution timing out by receiving notifications by email or SMS.

Indicators

IT requests type volume. Service performance. Backlog. Compliance to SLAs. Dozens of ready-to-use indicators.