IT Service Management

Support digital transformation
and mature IT processes

Adopt ITIL best practices

Gestão de Serviços de TI.

Service Desk

Unify all Service Desk requests in one self-service portal that’s easy and intuitive for employees to use.more >>

Níveis de SLA

SLA

Set SLAs and trackable metrics according to your needs, that can be tracked by multiple teams across the enterprise.

Gestão de incidentes

Incidents

Automatically route incidents to the proper service team, integrated with designated SLAs and deadlines for service delivery.

Service Desk

Service Desk

Unify all Service Desk requests in one self-service portal that’s easy and intuitive for employees to use. . more >>

Níveis de SLA

SLA

Set SLAs and trackable metrics according to your needs, that can be tracked by multiple teams across the enterprise.

Gestão de incidentes

Incidents

Automatically route incidents to the proper service team, integrated with designated SLAs and deadlines for service delivery.

gestão de problemas

Reduce and Eliminate

Minimize impact and eliminate recurring problems by utilizing problem management techniques and tracking known issues. Put your findings into your Knowledge Base to improve process management.

gestão de mudanças

Change Management

Configure your change management processes from initial request to final approval, including post-implementation support. Teams across departments can use the same application.

gestão de incidentes

Service Request

Through configurable forms, requests are pre-filled with all necessary information, speeding up delivery to your customers.

gestão de problemas

Reduce and Eliminate

Minimize impact and eliminate recurring problems by utilizing problem management techniques and tracking known issues. Put your findings into your Knowledge Base to improve process management.

gestão de mudanças

Change Management

Configure your change management processes from initial request to final approval, including post-implementation support. Teams across departments can use the same application.

gestão de incidentes

Incidents

Service Request
Through configurable forms, requests are pre-filled with all necessary information, speeding up delivery to your customers.

Everything you need to deliver outstanding IT Services

catálago de serviços

Service Catalog

Publish your catalog on-line, streamlining self-service and customize service offerings by department, location or profile.

gestão de acessos

Access Management

Automate requests to access networks and applications, such as creating accounts, accessing groups and unblocking passwords.
Learn more >>

inventario

Event Management

Integrate monitoring with Event Management to easily associate events wtih incidents, improving service time and reducing potential impacts on infrastructure.

catalago de serviços

Service Catalog

Publish your catalog on-line, streamlining self-service and customize service offerings by department, location or profile.

gestão de acessos

Access Management

Automate requests to access networks and applications, such as creating accounts, accessing groups and unblocking passwords. Learn more >>

gestão de eventos

Event Management

Integrate monitoring with Event Management to easily associate events wtih incidents, improving service time and reducing potential impacts on infrastructure.

Gestão de serviços T.I

Release Management

Release Management tools to reduce problems when running version updates, improving user experience and ensuring your CMDB stays updated.

CMDB

CMDB and Asset Management

Consolidated and integrated visibility into incident and change management registries, including Configuration Items, and relationships between them all viewable via web. Learn More >>

inventário gestão de serviços

Hardware and Software Inventory

With automated information gathering, create and maintain an updated inventory of computers and servers, including detailed specs such as CPU, memory, and serial number.

Gestão de serviços T.I

Release Management

Release Management tools to reduce problems when running version updates, improving user experience and ensuring your CMDB stays updated.

CMDB

Change Management

CMDB and Asset Management Consolidated and integrated visibility into incident and change management registries, including Configuration Items, and relationships between them all viewable via web.
Learn More >>

inventario

Hardware and Software Inventory

With automated information gathering, create and maintain an updated inventory of computers and servers, including detailed specs such as CPU, memory, and serial number.

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