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Requestia ESM

Centralize services and automate your operations

Optimize service management by centralizing operations, automating workflows and integrating teams. Reduce failures, improve efficiency and ensure compliance across every area of your company.

Overview
Features
Differentiators
Applications
Users

Understand what you can do with Requestia ESM

Centralize and automate service management. Connect teams, standardize processes, and gain greater control over your operations. Improve service delivery, reduce errors, and ensure compliance across the organization.

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Requestia ESM Features

Service Catalog

Organize services in a catalog tailored to your organization's needs.

SLA and Deadline

Set response and resolution deadlines with greater efficiency and control.

Approval Workflows

Automate request approvals with configurable rules and workflow stages.

Self-Service Portal

Provide an intuitive self-service portal where users can submit and track requests.

Smart Forms

Create dynamic forms that adapt according to the user's profile or request type.

APIs and Web Services

Connect systems, automate processes, and exchange data securely.

Metrics and KPIs

Use visual dashboards with real-time data from your operations.

WhatsApp Integration

Enable users to submit requests quickly and easily through WhatsApp.

Automation Bots

Eliminate repetitive tasks with automation bots that execute processes quickly and efficiently.

ERP Integration

Connect to SAP, TOTVS and other systems for greater agility.

Configurable Tutorials

Guide users through processes and features with clear, configurable tutorials.

Differentiators that boost your management

Automate services, improve efficiency and bring more control to your management

Centralized Management

Manage services from a single, centralized platform.

Intelligent Automation

Reduce manual tasks by automating workflows and integrating systems.

Configurable Catalog

Customize processes to meet your business's specific needs.

SLAs and Metrics

Track metrics, monitor SLAs and optimize service goals.

Adaptable Interface

Configure workflows and features according to your organization's needs.

Advanced Security

Protect data and access with authentication and full compliance.

Requestia ESM Use Cases

See how Requestia ESM improves efficiency and automates processes across different business areas.

ITSM

Manage requests, incidents, changes and assets.Learn More

HR

Simplify onboarding, benefit requests and team support.Learn More

Legal

Automate workflows, centralize contracts and ensure compliance.Learn More

Facilities

Manage building maintenance, workplace requests, and scheduling.Learn More

Shared Services

Streamline internal requests and standardize processes.Learn More

Finance

Manage reimbursements, accounts payable and financial processes.Learn More

Registrations

Automate customer, supplier, and material registration processes.Learn More

Procurement

Automate orders, exchanges and returns of materials.Learn More

What our users are saying about Requestia

June, 2023"Besides solving with quality all the problems a Shared Services Center sets out to solve, it also opens up possibilities for very deep customizations, being able to act as an RPA trigger and having full capabilities to perform http actions on Restful systems...."Felipe C.Health, Wellness and Fitness51-200 EmployeesSee full review

July, 2023"It's a no-code tool that allows all kinds of configurations and integrations, letting the company's processes be applied simply, quickly and cheaply. The company is always in touch..."Victor S.Retail10,000 EmployeesSee full review

January, 2023"I'm a Lawyer and Legal Advisor and I handle most of my organization's internal legal demands through Requestia. It's an easy-to-use, intuitive tool..."Marcio C.Civic and Social Organization51-200 EmployeesSee full review

July, 2023"It's very easy to customize the system according to the specific needs of our segment or area of operation. Especially regarding..."Claudio C.Logistics and Supply Chain501-1000 EmployeesSee full review

July, 2023"This year I complete 2 years using the tool daily, and all I can say is that Requestia is incredibly complete and it..."Jean C.Information Technology and Services+10000 EmployeesSee full review

January, 2024"Overall the system has a great cost-benefit ratio compared to other market leaders. We've been using it in the organization for more…"Ramir A.Civic and Social Organization5001-10000 EmployeesSee full review

Ready to grow with Requestia?Experience the Requestia Platform for complete, centralized management. Manage service requests, projects, and much more from one platform.

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