Incident Management and Request Fulfillment aligned to ITIL best practices
Self Service Portal with simple and intuitive interface, allows the opening of requests by users, on the web or by mobile devices.
Notification and scaling by email or SMS, based on SLA and multiple calendars.
Immediate results, requiring no training of the agents and requesters. Requests are opened quickly, with no need for phone calls or email exchanges.
Don’t miss deadlines and don’t leave requests unattended. Receive email or SMS notifications.
Call volume; Rate of resolution; Backlog. Dozens of indicators to use.
